FAQ
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What is Assistance 13?
Assistance 13 is a roadside assistance and towing company specializing in 24-hour emergency response. We offer breakdown assistance, towing, roadside assistance and express deployment services throughout the PACA region with a team of expert mechanics.
How long has Assistance 13 been around?
Assistance 13 was founded in 2015, so we have more than 8 years of experience in roadside assistance, towing and roadside assistance. Our expertise allows us to intervene effectively on all types of vehicles.
Where is your office located?
Our office is located at Marseille et région PACA, 13015 Marseille, France. We operate throughout the PACA region: Marseille, Aix-en-Provence, Toulon, Nice, Cannes, Antibes, and all and surroundings municipalities.
Do you operate throughout the PACA region?
Yes, Assistance 13 operates throughout the Provence-Alpes-Côte d’Azur region. We cover Bouche-du-Rhône (13), Var, Alpes-Maritimes, Alpes-de-Haute-Provence, Vaucluse and Hautes-Alpes.
What types of towing do you offer?
Assistance 13 offers all types of roadside assistance: battery, puncture, door opening, engine breakdown, short and long distance towing, motorcycle assistance, heavy goods vehicle breakdown assistance. We work on all types of vehicles with professional equipment.
Do you offer 24/7 assistance services?
Yes, Assistance 13 offers 24/7, 7 days a week, 365 days a year car assistance service. Our Technicians is constantly available for all your car emergencies throughout the PACA region.
What are your response times?
Our response times are optimized: arrival on site in less than 20 minutes in Marseille, 30 minutes in other PACA cities. For emergencies, we prioritize speed of intervention.
Do you work with insurance companies?
Yes, Assistance 13 is a partner of many insurance companies. We manage administrative procedures directly and you do not have to advance any costs.
What equipment do you use?
Assistance 13 uses latest generation professional equipment: automotive electronic diagnostics, specialized mechanical tools, secure towing equipment, and adapted intervention vehicles. Our equipment allows us to intervene on all types of vehicles.
Why electronic diagnosis rather than manual diagnosis?
Modern electronic diagnosis offers superior precision, rapid fault identification, and more efficient repair. Unlike manual diagnosis, we precisely identify problems thanks to our professional tools.
Are your vehicles adapted to all types of breakdowns?
Yes, our fleet of vehicles is adapted to all types of interventions: light cars, utility vehicles, heavy trucks, motorcycles. We have tow trucks, trailers, and specialized equipment for every situation.
Do you work on all vehicle brands?
Yes, Assistance 13 works on all vehicle brands: Peugeot, Renault, Citroën, BMW, Mercedes, Audi, Volkswagen, and all foreign brands. Our Technicians is trained on all types of vehicles.
How are your prices calculated?
Our prices depend on the type of breakdown, towing distance, complexity of the intervention, and necessary equipment. Each intervention is unique, which is why we offer free and transparent personalized quotes.
Do you offer packages?
Yes, we offer packages for common breakdowns (battery, flat tire), but most of our services are priced according to the intervention. We adapt our prices to your situation to offer you the best solution.
Are there hidden fees?
No, we are transparent about our prices. All costs are detailed in the quote: intervention, diagnosis, repair, towing, and material. No additional fees will be charged without your prior agreement.
Do you offer payment facilities?
Yes, we offer payment facilities adapted to your situation: cash payment, credit card payment, and direct billing to your insurance. We adapt to your budget constraints.
How does an intervention take place?
Our intervention process takes place in 4 steps: 1) Call and diagnosis of the breakdown, 2) Dispatch of the appropriate team, 3) Intervention and repair on site, 4) Verification and invoicing. We keep you informed at each step.
How long does an intervention take?
The duration depends on the type of breakdown. A battery breakdown takes 15-30 minutes, a flat tire 20-45 minutes, a towing 30-60 minutes depending on the distance. We give you a precise time estimate during the call.
Can I track the arrival of the team?
Yes, we inform you in real time of Our Technicians's arrival. You receive an SMS with the estimated arrival time and can call us at any time for questions or updates.
What happens after the intervention?
After the intervention, we give you a detailed invoice, we check that everything is working correctly, and we remain available for any questions. We also offer follow-up and a guarantee on our interventions.
Didn't find your answer?
Our Assistance 13 team is here to help you. Reach out to us for any questions about our roadside assistance services.
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